just came back from bali. had a super slack time there. went there mainly to dive. mika was complaining that i wasted my flight ticket there, cos i didnt really go and visit the culture side of bali... oh well, the trip was a bit too short. but bumming around at bali was q relaxing. sigh.... dunno when will there be such a long break, where i can go explore, tour and bum around at a relaxing pace.
found the balinese industry v tourist oriented. the ppl there generally go the extra mile for service, without ‘really looking forward to tips’. go many examples lah. the taxi driver who drove us to our legian, the place we were staying, was rather patient. he waited for us while we try to choose the hotel to stay in, even though the fare was a flat rate. then there was another driver, who ferried us to and fro from the dive site. The journey took 3 hours. so to and fro, will take 6 hours for us, BUT 12 hours for him. (since he came from the dive site) it was super tiring for him lah... but he was cool about it. on the second night, he brought us to a nice beach to eat bbq seafood dinner. (which was rather ex... but still worth it. ambience plus taste)
wah... but the service at the dive center was great. the last time i dived was in 2003, when i took the open water course with leeway. wah. that time, had to lug around the air tanks, BC sets, weights etc etc. rig up your diving equipment. wash equipment after the whole thing.... ok lah. wasnt that sian then. but at tulamben (the dive site), everything is done for you. you just have to carry your fins, mask and weights to the shore (where we enter) and the BC set and the tanks are there, rigged up for you, miraculously. (actually got lady porters who carry the tanks on their heads in the traditional manner) so just pick up the equipment and don for a short distance and down we go... will blog about the diving and show the dive pictures when i get them from my friend.
but despite all this, the dive master (ie the guy who dive with us) earn v little. he told my friend that for the three dives he took us for the day, he earned only 30,000 rupiah which is less than 6 sgd. but the dives that day, we in total paid 210 usd which is more than 315 sgd. well... my friend gave him some tips in the end. (perhaps he was trying to get sympathy... but so be it)
hmmmm. while we admire the high service standards there, and push our service industry to reach higher standards, we should be cognizant of the vast differences in circumstances between us and them. i took a module about the service industry in nus, and the lecturer always compare singapore service providers with those in bali and thailand, etc. perhaps we should be aware that places like bali survive on the tourist industry and (this is wat i think) given a choice, the natives would rather get a better job than to serve. BUT... this is no excuse for the lousy standards that we experience in singapore SOMETIMES.
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